One thing the team here at ‘Iles & Jenkin’ have in common is that we’ve all bought and sold homes in the past.

This means that we have walked a mile in our clients’ shoes and can see our business from their perspective.

We were discussing it in our office this week. One of the biggest frustrations we had with our individual dealings with the estate agents that we have had experience of was how hard it was to speak with them. Basic stuff, but very important when you’re making what will probably be the biggest purchase or sale of your life.

I remember when I was in the process of buying my first home, many years ago and leaving messages for the agent to call me, but only getting a response two or three days later.

From memory, my solicitor was even worse!

It was one of the things we vowed to do differently when we started ‘Iles & Jenkin’.

That’s why we include our mobile numbers on our business cards. That’s also why we operate an ‘out of hours’ service so that if a client wants to speak with us after our usual office hours, they can.

In the age of the internet, we could have gone down the route of being an online-only estate agency, having a virtual office somewhere and doing the majority of our work over the phone or via email.

But from our own buying and selling experience, we all agree that having our office in a prominent local High Street position helps us deliver an even better client service.

We get lots of people popping into our office to discuss how their sale is progressing or to book a valuation. For us, that face to face interaction is incredibly important.

When you instruct an Agent to work on your behalf you want there to be trust and rapport. We believe the best way to achieve that is by meeting with and talking to people in person about their wants and needs.

Thanks for reading!

Sue Iles

PS. Do you want to get a SOLD or LET sign outside your property quicker? If so, please call me or Joe James on 01934 512537 or email: sales@ilesandjenkin.co.uk for honest, expert and friendly advice.