One thing the team here at Iles and Jenkin has in common is that we've all bought and sold homes in the past. This means we have walked a mile in our clients' shoes and can see our business from their perspective.

We were discussing this in our office this week. One of the biggest frustrations we had with our individual dealings with estate agents was how hard it was to speak with them. Basic stuff, but very important when you're making what will probably be the biggest purchase/sale of your life.

I remember when I was in the process of buying my first home and leaving messages for the agent to call me but only getting a response two or three days later. It was one of the things we vowed to do differently when we started Iles and Jenkin.

In the age of the internet, we could have gone down the route of being an online-only estate agency, having a virtual office somewhere and doing the majority of our work over the phone or via email. But from our own buying and selling experience, we all agreed that having offices in prominent local locations would help us deliver even better client service.

We get lots of people popping into our office to discuss how their sale is progressing or to book a valuation. For me, that face to face interaction is incredibly important.

When you instruct an agent to work on your behalf you want there to be trust and rapport. We believe the best way to achieve that is by meeting with and talking to people about their needs.

Thanks for reading,

Sue Iles


Want to get a SOLD or LET sign outside your property quicker? Call Iles and Jenkin and our team on 01934 512537 or email: sue@ilesandjenkin.co.uk for honest, expert and friendly advice.